Revise requirement regarding retention of RTT data to avoid conflicts with customer or government obligations (subclause 6.2.2.5)
REFERENCE: subclause 6.2.2.5, Review of RTT communication contents
ITI members provide ICT solutions to customers in many different sectors. We often must design those solutions to meet specific customer needs, including regulatory and legal obligations. Some customers, for example the banking industry, require that no data be stored or recorded (including voice). As a result, it would be impossible for ITI members to meet this proposed requirement while satisfying a mandatory customer requirement at the same time. For this reason, we strongly recommend that this requirement be amended to only require retention of RTT data when the voice part of the call is recorded.
PROPOSED CHANGE
Delete NOTE 2 and change the requirement to read:
"Where ICT supports continuous bidirectional voice communication, and includes RTT presentation capabilities, the ICT shall provide the ability to review the whole RTT content of the communication, during the communication and if the communication is recorded, after it the communication has ended."
Activity
added RTT label
added Proposed for approval label
I strongly support this. There are a lot of regulations across the world and in different industries that tightly control what can be retained and for how long, and the EN cannot attempt to contradict those regulations for RTT. Even some European member states have different rules. If RTT matches speech retention we have a defensible argument; if RTT allows something different it opens a huge swathe of legal questions in many countries.
I agree with the proposal of deleting NOTE 2 and changing the requirement.
Regarding the text of the requirement, I have only moved the commas with the aim of improving its readability a bit.
Where ICT supports continuous bidirectional voice communication, and includes RTT presentation capabilities,
the ICT shall provide the ability to review the whole RTT content of the communication during the communication and, if the communication is recorded, after the communication has ended.
removed Proposed for approval label
added Included in EN label
