12.2 support services & Web Accessibility Directive
Hi, in the WAD, there is in its article 7 an obligation to publish and maintain an accessibility statement, and this statement should provide a feedback mechanism to the users. We are wondering if this feedback mechanism should be considered as a support service such as the one defined in 12.2.1.
"ICT support services include, but are not limited to: help desks, call centres, technical support, relay services and training services."
For us, the feedback mechanism enables the user to contact a technical support dedicated to answering questions about the digital accessibility of a website or mobile application.
Is it how it should be interpreted? Is the feedback mechanism of the WAD a technical support in the sense of 12.2.1? In this case, could it be added to the list of examples in 12.2.1?