5.1.3.16 incorrectly lists "closed to visual access" as a precondition
Currently in EN 301 549 version 3.2.1:
5.1.3.16 Receipts, tickets, and transactional outputs Where ICT is closed to visual access and provides receipts, tickets or other outputs as a result of a self-service transaction, speech output shall be provided which shall include all information necessary to complete or verify the transaction. In the case of ticketing machines, printed copies of itineraries and maps shall not be required to be audible. NOTE: The speech output may be provided by any element of the total ICT system.
C.5.1.3.16 Pre-conditions:
- The ICT is closed to visual access.
- The ICT provides receipts, tickets, or other outputs as a result of a self-service transaction.
- The information being checked is not printed copies of itineraries and maps.
Issue:
The phrase "closed to visual access" is incorrect. It limits the clause to functionality with no visual interface, which is illogical.
For comparison, US Section 508 has a similar requirement for transactional outputs, but does not have a special precondition. https://www.access-board.gov/ict/#402.2.2 402.1 General "ICT with closed functionality... shall conform to 402." 402.2.2 Transactional Outputs "Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction."
Proposed:
5.1.3.16 Receipts, tickets, and transactional outputs Where functionality is closed to assistive technologies for screen reading, and provides receipts, tickets or other outputs as a result of a self-service transaction, speech output shall be provided which shall include all information necessary to complete or verify the transaction. In the case of ticketing machines, printed copies of itineraries and maps shall not be required to be audible. NOTE: The speech output may be provided by any element of the total ICT system.
C.5.1.3.16 Pre-conditions:
- A functionality of the ICT is closed to assistive technology for screen reading.
- The ICT provides receipts, tickets, or other outputs as a result of a self-service transaction.
- The information being checked is not printed copies of itineraries and maps.
Rationale for this proposal: 5.1.3.16 states a requirement for speech output, so speech output can’t be a precondition. The proposal therefore parallels 5.1.3.1 (Audio output of visual information).